Terms and Conditions – Elcago

Last updated: April 1, 2026

Welcome to Elcago. These Terms and Conditions govern your use of our website, services, and wholesale purchasing platform. By accessing or using our services, you agree to comply with and be bound by these terms.

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1. About Elcago

Elcago is a wholesale sourcing and procurement platform that enables customers to order products in bulk from local and international suppliers.

We act as:

• A sourcing partner
• A procurement facilitator
• A logistics coordinator

We are not the manufacturer of most listed products unless explicitly stated.

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2. Eligibility

By using our platform, you confirm that:

• You are at least 18 years old
• You have the legal authority to enter into agreements
• You are purchasing for business or resale purposes

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3. Orders & Pricing

3.1 Minimum Order

• Most products require bulk purchase (MOQ – Minimum Order Quantity)
• MOQ varies depending on supplier and product category

3.2 Pricing

• Prices listed may exclude shipping, customs duties, and handling fees
• Final pricing is confirmed after order review
• Prices may change due to:
  • Exchange rates
  • Supplier cost changes
  • Logistics fluctuations

3.3 Order Confirmation

• Orders are only confirmed after:
  • Payment is received
  • Product availability is verified

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4. Payments

We accept:

• Bank transfer
• Online payment gateways
• Other approved payment methods

Important:

• Full or partial payment may be required before processing
• Orders are not processed without payment confirmation

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5. Shipping & Delivery

5.1 Processing Time

• Orders typically take 3–15 business days to process depending on product type

5.2 Delivery Timeline

• Delivery timelines vary:
  • Local: 2–7 days
  • International: 7–30 days

5.3 Delays

Elcago is not responsible for delays caused by:

• Customs clearance
• Shipping carriers
• Government regulations
• Force majeure events

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6. Returns & Refunds

6.1 No Refund Policy (General)

Due to the nature of wholesale and bulk sourcing:

• All sales are final unless stated otherwise

6.2 Exceptions

Refunds or replacements may be considered if:

• Wrong product was delivered
• Product is significantly defective
• Order was not fulfilled

6.3 Conditions

• Claims must be made within 48 hours of delivery
• Evidence (photos/videos) must be provided

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7. Product Quality & Expectations

• Products are sourced from third-party suppliers
• Minor variations in:
  • Color
  • Packaging
  • Branding
    may occur

Elcago does not guarantee:

• Exact retail packaging
• Brand authenticity unless specified

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8. Customs & Import Duties

Customers are responsible for:

• Customs duties
• Import taxes
• Clearance fees

Elcago can assist but is not liable for additional charges imposed by authorities.

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9. Intellectual Property

All content on this website, including:

• Logos
• Designs
• Text
• Branding

is the property of Elcago and may not be copied or used without permission.

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10. Limitation of Liability

Elcago shall not be held liable for:

• Loss of profits
• Business interruption
• Indirect or consequential damages

Our liability is limited to the amount paid for the order.

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11. Prohibited Use

You agree not to:

• Use the platform for illegal activities
• Attempt fraud or chargebacks without cause
• Misrepresent your identity

Violation may result in:

• Account suspension
• Legal action

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12. Account Responsibility

If you create an account:

• You are responsible for maintaining confidentiality
• You are liable for all activities under your account

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13. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the platform means you accept the updated terms.

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14. Governing Law

These Terms are governed by the laws of:
[Insert your country — e.g., Nigeria]

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15. Contact Information

For inquiries or support:

Elcago Support

If you have any questions or comments about this Privacy Policy, please contact us at:

Elcago

93CM+2RJ, Dongjing S St, Licheng District, Putian, Putian, Fujian, China, 351144

Email: privacy@elcago.com