How to Order – Elcago

Ordering from Elcago is simple. We handle everything from sourcing to delivery—you just follow a few easy steps.

? Step 1: Choose Your Product

• Browse our website or send a request
• Select the product(s) you want
• Confirm quantity (bulk orders only)

? Not sure what to order? Contact us and we’ll help you find the right products.

? Step 2: Request a Quote

• Send your order via:
  • Website
  • WhatsApp
  • Direct message

We’ll confirm:

• Product availability
• Final pricing (including shipping if needed)
• Estimated delivery time

? Step 3: Make Payment

• Once you approve the order, proceed with payment
• Payments are processed securely via Stripe

⚠️ Orders are only processed after payment is confirmed.

? Step 4: Sourcing & Processing

• We source your products from trusted suppliers
• Items are checked and prepared for shipment

Processing time:
3–15 business days (depending on product and quantity)

✈️ Step 5: Shipping

• Your order is shipped using your preferred method:
  • Sea Freight (cost-effective)
  • Air Freight (faster)
  • Express Courier (fastest)

Estimated delivery:
5–30 days depending on shipping option

? Step 6: Delivery

• Your order arrives at your location or pickup point
• Our team can assist with tracking and updates

? Step 7: Receive & Review

• Check your order upon arrival
• Report any major issues within 48 hours

⚠️ Important Notes

• This is a wholesale platform (bulk orders only)
• Delivery times are estimates, not guarantees
• Minor product variations may occur
• Refunds are only available for major issues

? Pro Tip

For faster processing:

• Provide clear product details
• Confirm quantity upfront
• Choose your shipping method early