1. Introduction

Elcago ("we") respects your privacy and is committed to protecting your business and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage in business transactions with us
.

Please read this privacy policy carefully. If you do not agree to the terms of this privacy policy, please do not access this website or use our wholesale services
.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Business Information: Company name, tax ID, business registration documents, and corporate addresses.
• Contact Information: Name, email address, phone number, and WhatsApp contact details of your purchasing agents or representatives.
• Financial Information | Payment history, bank transfer receipts, and billing addresses (Note: We do not store raw credit card numbers on our servers).
• Logistics Data: Shipping addresses, freight forwarder details, and customs broker information.
• Technical Data: IP address, browser type, operating system, and access times when you use our B2B portal.

3. How We Use Your Information

Accurate customer information enables us to provide you with a smooth, efficient, and personalized B2B experience. Specifically, we may use the information we collect to:

• Process wholesale orders, generate commercial invoices, and arrange shipping.
• Communicate regarding order status, production schedules, and quality control updates.
• We will send you our latest product catalog, seasonal collections, and wholesale pricing updates.
• Fulfill legal and regulatory obligations related to international export/import.
• Resolve disputes and troubleshoot problems.

4. Data Security

We employ administrative, technical, and physical security measures to help protect your business information. While we have taken reasonable steps to protect the information you provide to us, please note that despite our efforts, no security measure is perfect or impenetrable, and no method
of data transmission can be guaranteed against interception or other forms of misuse.

5. Your Rights

Depending on your location (e.g., the GDPR for European clients), you may have certain rights regarding your personal data, including the right to access, correct, or delete the information we hold about you. To exercise these rights, please contact our compliance team using
the information provided below.